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Download our FREE creative software

LOADING TIMES MAY VARY
our secure system may take a few minutes to fully open the first time.

Desktop Launch - opens our FREE software.  It also creates a shortcut on your desktop so you'll have our creative software right at your fingertips!    DOWNLOAD

runs on Java

Our creative ordering system works with safe & secure JAVA (from Oracle & Sun Microsystems, Inc).  
Don't worry we'll make sure your JAVA is up-to-date & if needed, load the most current version for you.  
All you'll need to do is click "Install" if prompted.

It may take a few moments for the ordering window to open the first time.

General FAQ

Ordering System FAQ

Creation FAQ

General FAQ

How do I contact you with questions regarding my order, remakes, customer service issues, etc?
Email us – CustomerService@connectinnovations.com. We will respond to you in a timely manner.
 

Turnaround Time
In most cases, orders received will be shipped that same day.

Payment Method
We accept - Visa, MasterCard, American Express, and Discover. For your protection, our software encrypts credit card data when your order is submitted to us. Cards will be charged when the order is received. “Photo Lab” will appear on your credit card statement.

Promocodes
Promocodes are used in 2 locations - either the "Choose Options" section under the product within the Creation window OR within the "Order Options" window. Promocodes do not have any spaces and are entered with the exact spelling in which you received them. When you enter a promocode & press Enter, the box will turn green if it is correct. 
 

Shipping
Standard Shipping – FREE
UPS Ground Shipping - $5.00
2 Business Days - $12.95
1 Business Day - $24.95

I would like to drop ship my order to another shipping address. Do you have this option?
Yes. In your cart check the box beside "This is a gift or drop ship." Once you continue on to Check Out, enter the shipping address under Shipping Method on the Checkout screen.

I am from another country other than the United States can I order from Connect Innovations?
At this time we do not offer international ordering or shipping.

I am from or am shipping an order to Alaska or Hawaii. Do you ship to those states?
Due to free shipping we are only able to ship to the 48 contiguous United States.

What type of paper does Connect Innovations print on?
We use Kodak Professional Endura paper, which is the best photographic paper available today. It provides excellent tonal range, contrast, and color saturation. It has archival light-fastness qualities in excess of 100 years in routine use.

Can you Scan my film for this service?
Not at this time. Currently we only accept digital camera files sent using our software over the Internet.

How do my files get to you using the Internet?
The software will allow you to import, crop, and order prints (and services). When the order is completed it will be sent to our servers using FTP (File Transfer Protocol) that is built into the software. test upload speed

Color Management
Our printers & equipment are calibrated to exacting Pro Lab standards in order to produce the best possible print. Please keep in mind that a smaller file size will produce a less desirable print, and this is magnified as the print size increases. Below is general guide in ppi (pixels per inch) that you should keep in mind when ordering various print sizes from your digital image files:

Print Size Desired

Min. Res. In Pixels Per Inch

Set of wallets

150 x 250

4x6

400 x 600

5x7

500 x 700

8x10

800 x 1000

16x20

1600 x 2000

20x30

2000 x 3000

As a professional quality lab do you analyze and color correct my images?
Yes. Our trained experts manually color correct each image using Kodak professional color management on any images that we believe need to be adjusted based on our careful analysis. If you do not wish to have your images color corrected then please check the box beside "Do Not Color Correct" within the cart window.

Ordering System FAQ

The product thumbnails are all white & I can't see the choices.What do I do to fix this?
You'll need a new clean launch of the creative ordering system. To do this go to Start > My Computer > C: drive > Documents and Settings > User Name - In this folder, delete the folder named ".ConnectInnovations" and then relauch the software from the top of this page.  back to top
 

Do I need a broadband connection?
We recommend the use of DSL or Cable modem at a minimum due to the sizes of files being sent to us. test upload speed

I clicked the ‘get started’ button but I don't see the ordering system.  What do I do?
Look for Java in the taskbar at the bottom of your screen. There will be some reference to Java whether it's the word Java or the Java symbol. Click on the Java icon and you should see a progress bar showing that the ordering system is launching. If you do not have Java or it needs to be updated then when you click on Java you will be prompted to update to the most recent version. The ordering system will then launch and you will see the progress bar.

What is the JAVA Plug-in that I get when I download the software for the first time? 
It is required as a one-time download to run the software. You should answer "yes" or "I accept" to all the prompts associated with the Java install.

Creation FAQ

What fonts can I use with this program?
You can use any font that is located on your local PC or Mac. Otherwise there are no font limitations.

What file types do you currently accept?
We currently only accept .jpeg or .jpg files in our ordering software. If you have .tiffs that you would like to order from, you should compress them to a .jpeg or .jpg prior to using the software.

There are white borders around my image. Will they show up on my print? 
Yes. If you see white borders they WILL be on your print. We do not remove them since we print your photos exactly how you order them. If there are white borders when you initially move an image onto a template, click on the image once and you will see various editing tools. You may need to zoom in slightly to remove the white edges. If you see a white border when you click Crop or Fit then please refer to the next FAQ.

When I select the Crop or Fit option on my image in the ordering system I see white borders around my image; will this show up on the print?
YES. If you see white borders around your image then it will print with white borders. Our ordering system is versatile and allows you to make various adjustments to your image. The Crop or Fit tool is very useful, but sometimes white borders are created when you choose this option. Please note that we create and process your order exactly how you place it.

Part of the image appears to be cut off on my print. Why did this happen?
We print your images exactly how they appear when you place your order. If the image is cut off when you place it on a template then you may want to consider a different size and more importantly a different aspect ratio that better suits your image.

What is the aspect ratio? Why does it matter?
The aspect ratio is the ratio of the width of the image to the height of the image. For example, the aspect ratio for an 8x10 is 0.8. This number was found by dividing the number 8 by 10. The aspect ratio of a 16x20 is also 0.8. Therefore, if your image appears exactly how you want it to look on an 8x10, but you want a larger size print then you will want to choose a 16x20 to have the image appear exactly the same on a larger print.

How do I apply surface enhancements, mounts, metallic paper and other options to my image?
All print/image options are located in the lower left corner in the Products tab. Under print options, you will find the option to choose metallic paper, surface enhancements/textures, mounts, black and white, and antiqued/sepia options once you place your image on your product. Also, under the image options tab, located in the lower left corner, you can choose from a variety of retouching and artwork options.

My image is already Black & White, do I need to choose the Black & White option under print options?
Yes. By selecting the Black & White option we automatically apply a neutral algorithm from Kodak for a very pleasing Black & White tone. We recommend that all customers check this box even if your image is Black & White to ensure consistent results every time.

Terms and Conditions

Terms of Use
Use of the Connect Innovations Web Site and all related software product(s) is governed by the laws of the state of North Carolina. Your use of these services constitutes acceptance of these terms and conditions and creates a binding agreement between yourself and Connect Innovations. You must be at least 18 years of age to use these services.

You must have the legal ownership and/or explicit contractual rights to all of the images that you use in any form of fashion with Connect Innovations or its affiliated software developers. Images provided to you by professional photographers or made available through web sites, magazines, books or other resources are protected by copyright laws and should not be uploaded or shared in any fashion.

The following actions will constitute grounds for blocking access to Connect Innovations and its related software:

  • Uploading, posting, ordering for print, emailing or otherwise transmitting any content that is unlawful, harmful, threatening, harassing, defamatory, obscene, vulgar, invasive of another's privacy, or otherwise objectionable
  • Harming minors in any way, including, but not limited to, content that violates federal and state child pornography laws, child exploitation laws and laws prohibiting the depiction of minors engaged in sexual conduct
  • Uploading, posting, emailing or otherwise transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software
  • Interfering with or disrupting (or attempting to interfere with or disrupt) this site or servers or networks connected to this site, or disobeying any requirements, procedures, policies or regulations of networks connected to this site
  • Using this service for the purpose of making images available for viewing to the general public

Providing any information to Connect Innovations that is false or misleading, that attempts to hide your identity or that you do not have the right to disclose.

"In all your ways acknowledge God, and He will direct your paths." Proverbs 3:6
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